Terms & Conditions

You must be at least 18 years old and provide accurate account and delivery information.

You are responsible for keeping your login credentials secure and for all activity under your account.

We accept orders 24 hours a day, 7 days a week.

Menu items, prices, and availability are set by the individual restaurants and may change without notice.

The total shown at checkout includes item prices, applicable delivery fees, taxes, and any surcharges. You will always see the final amount before paying.

First-time customers receive 10% off their first order. This discount is applied automatically and is not combined with a promo code — whichever is worth more is applied.

Up to 3 km: free delivery on orders above ₹199, otherwise a flat ₹30.

3 km to 5 km: free delivery on orders above ₹599, otherwise a flat ₹50.

5 km to 10 km: free delivery on orders above ₹899, otherwise a flat ₹100.

We do not deliver beyond 10 km. Distance is measured from our kitchen to your delivery pincode.

We deliver only within serviceable pincodes. Availability is checked against your delivery pincode at checkout.

Delivery times are estimates and may vary with weather, traffic, and demand.

GST is charged at 5% on the food value of your order.

GST is charged at 18% on delivery charges, including any surcharge. No delivery GST applies when delivery is free.

Payments are processed securely through Razorpay.

Cash on delivery is currently unavailable. All orders must be paid online.

In case of a failed or duplicate payment, any amount charged will be reconciled or refunded per our refund process.

Cancel within 2 minutes of placing your order and you receive a 100% refund.

Cancel after 2 minutes but before the restaurant starts preparing your food and you receive a 40% refund.

Once the restaurant starts preparing your food, the order can no longer be cancelled.

Once your order has been picked up by a delivery partner, no refund is payable on cancellation.

If your order can no longer be cancelled and something has gone wrong, you can raise a refund request from your order page.

A restaurant manager reviews every request and marks it as in process, refunded, or rejected. You can track the outcome on the same order page.

Approved refunds are credited to your original payment method, typically within 5–7 working days.

If an order cannot be delivered due to reasons on our side, you will not be charged, or you will be refunded in full.

You agree not to misuse the platform, submit fraudulent orders, or abuse delivery partners or restaurant staff.

We may suspend accounts that violate these terms.

We may update these terms from time to time. Continued use of Eatzaa after changes take effect constitutes acceptance of the revised terms.